Customer Support Request
Submit a support or RMA request for Aware Monitoring Systems products and software.
Use this form to submit product support, software, RMA, or service-related requests. Please include your organization name, contact information, affected product family, serial numbers, and a brief description of the issue.
What to Include
The more detail you provide up front, the faster our team can diagnose and resolve your request.
Organization & Contact
Your agency or organization name and the best contact for follow-up — name, email, and phone.
Affected Product Family
Identify the product — Aware SHIELD, Flood Detection, Automatic Weather Station, IoT Gateway, or a warning system.
Serial Numbers
Serial or asset numbers for each affected unit help us pull deployment records and warranty status instantly.
Issue Description
A brief description of the issue, when it started, and any error messages or alert behavior you've observed.
Submit Your Request
Complete the secure form below. A member of our support team will review your request and respond directly.
Trouble loading the form? Email us directly at support@awaremsi.com.
What Happens Next
A clear, accountable process — from the moment you submit to full resolution.
Request Received
Your submission is logged and routed to the right support specialist based on product family and issue type.
Review & Diagnosis
Our team reviews your serial numbers, deployment records, and warranty status, then follows up to confirm next steps.
Resolution or RMA
We resolve the issue remotely, dispatch field support, or issue an RMA with clear return and replacement instructions.
Other Ways to Reach Support
For active deployments and time-sensitive issues, reach our team directly.
Email Support
Send issue details and serial numbers directly to our support inbox.
support@awaremsi.comAccount & Deployment
Questions on an existing deployment, contract, or expansion? Talk with your account contact.
robert.levy@awaremonitoringsystems.comActive flood or life-safety emergency?
This form is for product, software, RMA, and service requests — not emergency dispatch. If a flood or hazard threatens life or property, contact your local emergency services (911) first, then notify our support team so we can prioritize your monitoring infrastructure.
We Keep Your Systems Online
Aware monitoring infrastructure protects communities around the clock — so our support keeps it running. Submit your request and our team will follow up directly.
Phone: 1-855-AWAREMS (855-292-7367)
Support: support@awaremsi.com